IT Helpdesk Specialist - Tyler Technologies - College Station, TX |

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IT Helpdesk Specialist

Tyler Technologies | College Station, TX

Tyler Technologies
The Employer has temporarily removed this posting

IT Helpdesk Specialist must be able to:

  • Become a trusted client resource by providing service that consistently demonstrates strong product knowledge and work ethic along with respect for the client.
  • Evaluate the severity of an issue and determine if management intervention is necessary to address a serious problem in a timely manner.
  • Provide extensive support in the various operating system and database environments related to the Munis application software and legacy applications, installed on UNIX/Windows Operating Systems, using IBM Informix/Microsoft SQL/Oracle Databases.
  • Provide extensive support in Tyler products and first tier support for products from other Tyler divisions.
  • Take an average of 10-15 calls per day and achieve a 75% telephone incoming rate in an unscripted environment (answered by the Support Technician rather than called back from a message left).
  • Respond to client requests for service by priority according to published policies.
  • Build rapport with clients to turn what may be a negative situation into a positive customer service experience.
  • Manage and prioritize multiple and often conflicting tasks.
  • Demonstrate effective communication skills with a wide range of clients, both internal and external, from technical to non-technical and from management to clerical. Focus on providing accurate answers in a pleasant manner.
  • Adapt to changing product and environments.
  • Demonstrate full product knowledge and eliminate knowledge gaps in legacy, current and future products and services by means of self-study, supplemented by formal education.
  • Provide seamless integration to department and company resources to reinforce single point of contact and total incident ownership, including those outside direct area of responsibility.


  • Bachelor's degree in computer science, MIS, or equivalent experience.
  • Experience administering Windows and/or Linux servers.
  • Working knowledge of server hardware and network configurations, including web servers.
  • Ability to troubleshoot PC configurations and connectivity issues.
  • Excellent interpersonal and communication skills.
  • Ability to prioritize and complete multiple tasks in a fast-paced, technical environment.
  • Strong analytical and problem solving skills.
  • Ability to work independently and in a team environment.
  • Demonstrated ability to maintain a positive, professional attitude.

To Apply

Job Code: 45-17-915
Posted On: 2017-07-29 06:51:17
Closing Date: Open Until Filled
Telecommute: Yes
Categories: Information Technology
Job Status: Part Time
Similar Jobs: Within 25 miles of 77840, Information Technology

Additional Contact Info

Phone: 207-518-4460